YUVIO FAQ
How do I place an order on Yuvio?
To place an order:
Browse products and select your favorite design.
Choose your size or customization option (if applicable).
Add it to your cart and proceed to checkout.
Enter your address and complete payment.
Once confirmed, you’ll receive an order confirmation via email.
Do I need an account to shop on Yuvio?
You can shop as a guest, but creating an account helps you:
Track orders easily
Save delivery addresses
View order history
Receive special offers
How can I check my order status?
Once your order ships, you’ll receive a tracking ID and courier name via email/SMS.
You can track your order on:
The courier’s website, or
Yuvio’s “Track My Order” section
Can I modify or cancel my order after placing it?
Yes, you can request a change or cancellation before dispatch.
Once the item has been shipped, modification or cancellation is not possible.
Please email support@yuvio.in immediately with your Order ID.
What should I do if I didn’t receive an order confirmation?
Check your spam or promotions folder.
If it’s not there, contact support@yuvio.in — we’ll verify and resend your confirmation.
I forgot my password. How can I reset it?
Use the “Forgot Password” link on the login page. Enter your registered email or phone, and you’ll receive instructions (OTP / reset link) to set a new password.
Where does Yuvio deliver?
We currently deliver across India.
Some remote or hilly regions may have limited coverage or slightly longer delivery times.
How long will my order take to arrive?
Delivery time depends on your location:
| Location | Estimated Delivery Time |
|---|---|
| Metro cities | 4–6 business days |
| Other cities / towns | 5–8 business days |
| Remote / rural areas | 6–12 business days |
How much does shipping cost?
🚚 Free Shipping on Prepaid
🚚 ₹50 Shipping on COD Orders
Is there any shipping charge on Cash on Delivery (COD)?
A ₹50 shipping charge is applicable on all COD orders.
This charge is clearly shown at checkout before you place the order.
What if I’m not home when delivery is attempted?
Our courier will attempt delivery up to 2–3 times.
If unsuccessful, the parcel will be returned to us.
You can contact support to arrange redelivery or refund (shipping cost may apply).
What payment methods do you accept?
We support:
Debit / Credit Cards
Net Banking
UPI / Wallets
EMI (on supported cards)
Cash on Delivery (available for select locations)
Are online payments safe?
Absolutely.
All transactions are processed securely through PCI-DSS compliant gateways like Razorpay and Stripe, using SSL encryption.
Your card or UPI details are never stored on our servers.
What happens if my payment fails?
If a payment fails:
Ensure your internet connection is stable.
Verify your card/UPI details.
Try another payment method.
If the amount is deducted but order not confirmed, it will be automatically refunded within 5–7 working days.
Do you charge any hidden fees or taxes?
No hidden charges!
Prices shown on our website include all applicable taxes (GST).
Shipping or COD charges, if any, are shown clearly before checkout.
What is Yuvio’s return policy?
We accept returns if:
The product is damaged, defective, or incorrect, and
It is unused, unwashed, and returned in original packaging within 7 days.
Customized or personalized products are not returnable unless there’s a manufacturing error.
How can I request a return or replacement?
Email support@yuvio.in with:
Order ID
Photos or video of the issue
Short description of the problem
Once approved, we’ll arrange pickup or guide you through the return process.
When will I receive my refund?
After the product is received and inspected, your refund will be processed within 5–7 business days to the original payment method.
We’ll notify you once the refund is completed.
Can I cancel my order?
Yes — you can cancel before dispatch by emailing support@yuvio.in with your order number.
Once shipped, cancellation isn’t possible, but you may return it after delivery (if eligible).
Are Yuvio’s products made in India?
Yes — all Yuvio products are proudly designed and printed in India.
How do I care for my printed t-shirts?
To ensure long-lasting prints:
Wash inside-out in cold water
Avoid bleach or harsh detergents
Do not iron directly on the print
Dry in shade
Is my personal data secure with Yuvio?
Yes. We follow strict data protection practices.
Your personal and payment details are used only for order processing, delivery, and service improvement.
Read more in our Privacy Policy.
Can I delete my Yuvio account or data?
Yes. You can request deletion or correction of your account and data by emailing support@yuvio.in.
We’ll process your request in compliance with applicable data protection laws.
How can I contact Yuvio customer support?
📧 Email: support@yuvio.in
📍 Address: Pune, Maharashtra, India
⏱️ Response Time: 24–48 business hours
💬 Still Have Questions?
If you didn’t find what you were looking for, just write to us at support@yuvio.in — we’ll be happy to help!
